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Frequently Asked Questions

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What can I expect at my first visit?

When you arrive, you will be welcomed into the consultation room where we will sit and have a chat about your health history and any present health concerns you may have. 

Ideally, I will have a copy of your electronic health history questionnaire that you have completed before your initial consultation as a basis of our discussion. This can be downloaded from the Calm Shen website or I can email the link to you.  In the interest of time, completing this form ahead of your appointment will enable me to give adequate focus on your treatment.

In Chinese Medicine we use tongue analysis along with taking your pulses to assist with a diagnosis. Some people may feel uncomfortable with showing their tongue but please rest assured that this is a completely normal part of a Chinese Medicine consultation and there is no need to feel self-conscious.

We will then move into the Treatment room where I may use one or a combination of therapies including acupuncture; acupressure/massage; cupping; gua sha and/or essential oil application. This will depend on your treatment plan and what you feel comfortable with.  I will communicate with you throughout the treatment to explain what is being done and to ensure you are comfortable with everything.

Along the way we can discuss lifestyle and self care changes that you may be open to implement to assist with bringing about better health. Herbs may also be recommended and prescribed to you which we can discuss during your consultation. 

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What days and times do you accept appointments? 

Soliders Hill Allied Health, 605 Howitt Street

Wednesday 2.30pm - 7pm

Thursday 10am - 7pm

Saturday 9am - 1pm

If you cannot find a time that suits, please make contact as I may be able to, under some circumstances, take appointments at other times on Saturdays & Sundays.

How do I make an appointment?

On the Home and Contact pages there is a Book an Appointment link.  Once you book your appointment, you receive an email and text confirmation of your booking. There will be a link within your email confirmation that you can click to manage your booking including rescheduling and cancelling that appointment.

Alternatively, I can be reached via email calmshen@outlook.com or phone on 0431 008 555 to discuss appointments times and any other questions you may have.  Alternatively, if your booking is at the Soldier's Hill Allied Health Practice, you can also phone (03) 4313 2060.

Will I receive a reminder text or email before my scheduled appointment time?

A confirmation email will be sent shortly after you have booked your appointment. Both a reminder email and text message will also be sent the day before your scheduled appointment.

What happens if I cannot make my appointment and need to cancel at short notice? 

The online appointment platform will allow you to rescheduled your appointment or make a cancellation if it is more than 24 hours from your scheduled appointment time.

I understand you may need to cancel at short notice due to many different reasons outside of your control. However, when you book an appointment, the Calm Shen treatment room is held exclusively for you. If you need to cancel or reschedule, it is my Policy that a minimum of 24 hours notice is provided so that I may offer that time slot to another patient.  Cancelling at short notice does not provide me the opportunity to do so. A cancellation fee of 50% applies where a minimum of 24 hours notice has not been provided. 

 

If you have pattern of cancelling your Calm Shen appointments at short notice, then a 50% deposit will be requested before any future bookings are accepted.

 

If you need to cancel or reschedule at short notice please phone on 0431 008 555 to discuss. 

 

Confirmation and reminder texts and emails will be issued with your scheduled appointment time in advance.  This allows you to cancel and reschedule as needed and is also a reminder of your upcoming appointment.  Therefore, missed appointments ("no shows") where notification was not provided to Calm Shen before a scheduled appointment time will attract a 50% fee and must be paid before any further appointment bookings are accepted. 

What forms of payment do you accept? 

  • Debit/Credit Card

  • Cash

  • Bank transfer /direct deposit (exceptional circumstances only)

Payment of the consultation, plus any prescribed herbs, is to be made at the end of your appointment on the day.

For Private Health Insurance claims:

 

Soldiers Creek Allied Health Clinic:  HICAPS is available.

Smythes Creek Location:  Once payment is received, I will issue you an invoice that you can provide directly to your Private Health Fund to make a claim.

I heard or read somewhere that you have a strict policy that no synthetically scented perfumes, colognes, sprays and lotions etc. are to be worn to the Calm Shen practice. Can you provide more detail? 

Some people are sensitive to the chemical constituents used in synthetic perfumes; colognes; sprays; and fragrant lotions etc. 

For a number of patients, and a significant portion of the general population,  these synthetic chemicals can trigger headaches; migraines; nausea; sneezing; irritated and itchy eyes and nose (histamine response); skin allergies; and difficulty breathing; to name just a few adverse effects.


Although every effort is made to clean surfaces between appointments and fresh laundered towels are used for each patient, the chemical particles that linger from these fragrances cannot practically be eradicated before the next patient arrives.

Accordingly, please refrain from wearing synthetically scented perfumes; colognes; sprays; fragranced body lotions etc. when attending appointments at the Calm Shen practice.  Essential oil scented products are okay.  I appreciate your understanding.

There are many personal care products that are unscented or use subtle essential oils instead of synthetic fragrances, available on the market today to consider as a substitute for those who wish to wear them to the practice.

What should I wear to my appointment? 

Comfortable, loose fitting clothing is recommended to wear during your treatment. You will be suitably draped with towels and blankets where necessary to keep you warm and comfortable.

I have private health insurance, can I make claims?

Yes, I am registered with most health insurers as a Chinese Medicine Practitioner.  If you have an extras policy that covers you for acupuncture and/or Chinese herbal medicine (depending on the nature of your appointment), I can issue you with an invoice to provide directly to your health insurance company if you wish to make a claim.  Please check with your health insurance company if you are unsure of your level of cover. I am in the process of obtaining a HICAPS machine, therefore at this time I am unable to process your claim during your appointment. This is only in the short term.

I don't like needles, are there alternatives to acupuncture I can have during my treatment? 

Yes,  acupuncture needling does not need to be a part of your treatment plan. Needle-free laser acupuncture as well as other modalities can be provided during your treatment session. This may include prescribed herbs and/or cupping, acupressure massage, Chinese Medicine based food therapy and lifestyle practice advice to name a few. Your comfort is of utmost importance. We can discuss and tailor a treatment plan that suits you.

Do you make home visits if I am too unwell or physically unable to make it to your practice? 

Yes, this can be arranged for return patients only.  This will attract an additional charge and is based on travel time. Please make contact to discuss if needed.

What should I be aware of before I attend my appointment? 

1. If receiving acupuncture, please eat within a few hours of your appointment time.  If you are fasting at the time of your appointment, I will be unable to provide acupuncture to you. This is because fasting and skipped meals is contraindicated with acupuncture as some patients may experience a slight drop in their blood sugar and blood pressure levels after receiving an acupuncture treatment.  This is a safety and precautionary measure.

What are some other contraindicators with acupuncture?  (Contraindicator refers to anything, including a symptom or medical condition, that is a reason for a person to not receive a particular treatment or procedure because it may be harmful)

  • Intoxication from drug or alcohol use.  I will be unable to treat you in such instances. Please arrive to your appointment sober.

  • Bleeding disorder such as hemophilia or use of blood thinners

  • An infectious skin disorder or disease

  • Severely immunocompromised patients

  • With pregnant patients, although acupuncture can be beneficial on many levels, there are certain points we are trained to avoid. These including needling in the abdominal area; lumbosacral region; and a few other commonly used points. If you are pregnant, or suspect you may be, please mention this at the commencement of your treatment.

  • Seizure disorders such as some forms of severe epilepsy 

I have other questions that are not answered here or on your website. What is the best way to find further details about your practice?

Please reach out to me with any questions you may have. Please refer to the Contact page on how I can be reached.

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